Account

Delete your account

Last updated: 15 Oct 2026

You can delete your HyPair account and personal data at any time. The quickest way is in the app. If you cannot use the app, email us and we will do it for you.

1. In the app (fastest)

• Open HyPair and go to Settings, then Data & Account
• Tap Delete Account
• Type DELETE to confirm, then tap Delete forever

Deletion happens straight away and cannot be undone.

2. If you cannot use the app

Email hello@hypair.app from the email address on your account and ask us to delete it. We will respond within 30 days.

3. What is deleted and what is kept

• Deleted immediately — your profile and your event registrations
• Messages you sent — the content is redacted (replaced with a placeholder)
• Match history — anonymised: your identity is removed, but the record, and the other person's copy of a shared conversation, stays, because that data belongs to them too
• Gym membership — deleted with your account
• Safety reports — kept as long as needed to protect users and handle legal claims, no longer linked to your account. Any note you wrote on a report you made is erased
• Crash reports — reports already sent to Sentry carry a random account ID and age out on their own within 90 days
• Emails already in our shared inbox (contact-form messages and safety-report alerts) — not removed by deleting your account; ask us at the address above and we will delete them

The full list, with retention periods, is in our Privacy Policy.

4. Want a copy of your data first?

In the app, go to Settings, then Data & Account, then Export my data. We email you a copy. Do this before you delete your account, because we cannot export it afterwards.

5. Contact

Questions: hello@hypair.app
HyPair Ltd · Ireland